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Returns

Do you accept returns?

 

Yes. We like to keep things simple.

  • We will happily accept it back for replacement or refund within 30 days.

  • After 30 days we'll still accept your Return but can only offer Store Credit.

  • We cannot accept any returns after 90 days from purchase date.

  • All returned items must be unused, undamaged, and in their original packaging so that we can still sell them as new.

Returns Information
How do I arrange a return?

 

If an item is faulty, damaged, or we have made a mistake:

Kiravans will arrange return postage for you via your local DPD or GLS drop-shop. Just email us at help@kiravans.co.uk and we will sort it for you.

 

For all other returns:  You are responsible for any return postage costs.  

 

To return an item simply fill in the returns form received in your parcel and post your item/s & returns form back to us at the address below. Please note the returns form is very important so we can find your details and refund you quickly. A refund will be issued once we receive the items back.

 

Returns address:

Kiravans Returns

Unit 3D

Acre park, Dalton Lane

Keighley, West Yorkshire

BD21 4JH

UK

Ordered on eBay?
 

If your order was placed on eBay, then we are obliged to handle returns through the eBay system. Simply login to your ebay account:

 

1. Find the item in your Purchase History in My eBay.

2. Select Return this item from the More actions dropdown menu.

 

This way your money ends up in the correct place, and we can sort out your return / exchange as quickly as possible.